Client Service Principles

Client Service Principles

We use our knowledge, skills and experience to develop long-term, institutional relationships with our clients and provide service reflective of Hunton & Williams' core values and the following client service principles:

Responsiveness: We listen to clients, seek feedback and adapt in response to client concerns.

Investment: We invest in understanding our clients’ industries, businesses, strategic objectives and service expectations.

Initiative: We anticipate our clients' needs, deliver practical solutions and provide proactive advice to inform client decisions.

Accessibility: We are available to clients when and where they need us.

Communication: We ensure that our clients are kept fully informed through regular and timely communication.

Teamwork: We implement client service teams best suited to meet our clients’ most complex problems and evolving needs.

Value: We will deliver value to our clients by staffing matters cost-effectively and using resources efficiently.

Accountability: We are accountable for the quality of our clients’ service experience and the resolution of client issues.

Commitment: We commit to advance diversity and inclusion by partnering with our clients to provide opportunities for talented individuals of all backgrounds.

Community: We are actively involved in the communities in which we live and work.